Warranty Policy

At SCHWUA, we stand behind the quality of our small kitchen appliances and are proud to offer a 2-year warranty on all eligible products. This warranty ensures that your purchase is protected against any manufacturing defects or malfunctions during normal use. Please read the following details to understand the scope of our warranty and how to make a claim if necessary.

Warranty Coverage

Our 2-year warranty covers the following:

  • Manufacturing defects in materials or workmanship.
  • Malfunctions or failures that occur during normal use of the product.

This warranty applies only to products purchased from SCHWUA website and is valid from the original date of receiving the item. It is limited to the original purchaser and cannot be transferred to others.

What is Not Covered

This warranty does not cover:

  • Normal wear and tear from regular use.
  • Damage caused by misuse, abuse, neglect, or unauthorized repair.
  • Damage resulting from accidents, improper handling, or use not in accordance with the product instructions.
  • Cosmetic damage (scratches, dents, etc.) that does not affect product performance.

How to Make a Warranty Claim

If your product develops a defect or malfunction during the warranty period, follow these steps to make a claim:

  1. Contact our Customer Service team at support@schwua.net with your order number, product details, and a description of the issue.
  2. Our team will review your claim and may request additional information or photos to assess the issue.
  3. If the claim is approved, we will provide you with return instructions and a return authorization number.

Repair or Replacement

Once we receive the item and confirm the warranty claim, we will either:

  • Repair the defective product, or
  • Replace the product with a new or refurbished item of equal value.

In some cases, if a repair or replacement is not possible, we may offer a refund or store credit.

Warranty Claim Shipping Costs

You are responsible for shipping the product to us for evaluation unless otherwise specified by our Customer Service team. We will cover the cost of shipping the repaired or replacement product back to you.

Warranty Exclusions

This warranty is void if the product is altered, serviced by unauthorized personnel, or used for purposes other than those for which it was designed. Products used in commercial settings are also not covered by this warranty.

Contact Us

If you have any questions about our warranty policy or need assistance with a warranty claim, please reach out to us at support@schwua.net. We are committed to ensuring that you have a positive experience with our products.

Thank you for choosing SCHWUA. We are dedicated to providing quality products and excellent customer service, and we are here to support you every step of the way.