Refund Policy

Welcome to our refund policy page. At SCHWUA, we strive to ensure your satisfaction with every purchase of our small kitchen appliances. This policy outlines the conditions under which you can request a refund and provides guidance on how to proceed if you wish to return an item.

Eligibility for Refunds

To be eligible for a refund, your item must meet the following criteria:

  • It must be returned within 30 days after you receive the item.
  • The item must be in its original condition, unused, and in its original packaging.
  • You must provide a receipt or proof of purchase.
  • Items that are damaged, used, or not in their original packaging may not be eligible for a refund.

Please ensure that the item is carefully packed to avoid damage during return shipping.

How to Request a Refund

To initiate a refund request, follow these steps:

  1. Contact our Customer Service team via support@schwua.net with your order number and the reason for the return.
  2. Our team will provide you with return instructions and a return authorization number.
  3. Ship the item back to us using the provided return instructions. Ensure you use a trackable shipping method.

Please note that you are responsible for return shipping costs unless the item was defective or the wrong product was sent.

Refund Processing

Once we receive the returned item, we will inspect it to ensure it meets our refund criteria. If approved, your refund will be processed to the original payment method.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the replacement item.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at support@schwua.net. We will provide instructions for returning the item and ensure that you receive a replacement or refund.

Contact Us

If you have any questions or need assistance with our refund policy, please contact us at support@schwua.net. Our team is here to help ensure you have a positive shopping experience.

Thank you for choosing SCHWUA. We appreciate your business and are committed to providing quality products and excellent customer service.